Provider News Feed

A new version of MCNA's Iowa Dental Wellness Plan (DWP) Provider Manual went into effect on July 1, 2025 and is now available to view and download. You can your copy of the current Iowa Provider Manual at https://manuals.mcna.net/iowa.

MCNA has added the American Dental Association Guide to Claims Submission: Scaling and Root Planing to the provider resources listed under the News and Resources section of our website. This helpful tool provides guidance to your team and detailed instructions for accurate claim documentation, including:

• How to record attachment loss

• Sample charts

• Common reasons for claim denials

• Guiding values for treating dentists

• Examples of good and poor radiographs

MCNA's team is available to assist with any questions related to specific benefit limitations and plan submission requirements. You can get in touch with our representatives using one of the methods listed under Contact MCNA.

Effective October 1, 2025, orthodontic treatment approvals transitioned from the Salzmann Evaluation Index (SEI) to a more streamlined and standardized system based on Automatic Qualifying Conditions (AQCs). Please read MCNA's provider bulletin for more information and links to important materials from Iowa Health and Human Services.

The next issue of MCNA’s provider newsletter, Dental Details, is now available for download. In this issue:

• Information about Dental License Renewal

• The Importance of Cultural Competence in Dental Care

• ADA Policy on Teledentistry

• Question of the Quarter

If you are not subscribed to receive important information from the team at MCNA via email, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

Join MCNA’s upcoming online training sessions focused on the most common claim denial reasons dental offices face. Learn how to prevent avoidable denials, quickly correct issues if they occur, and reduce administrative workload. These one-hour sessions are highly recommended for all office staff involved in claims and billing. Don’t miss this opportunity to streamline your processes and improve claim outcomes!

October 20, 2025

• 9:00 a.m. and 12:00 p.m.

October 24, 2025

• 9:00 a.m. and 12:00 p.m.

Please visit our Provider Training Webinars page to RSVP at least 24 hours before the scheduled webinar to ensure that you receive an invite. For questions, please contact the MCNA Provider Hotline at 1-855-856-6262.

A new version of the Iowa Dental Wellness Plan (DWP) Provider Manual went into effect on July 1, 2025 and is now available to view and download. Please read our provider bulletin for more information. You can download a copy of the new Iowa Provider Manual at https://manuals.mcna.net/iowa.

MCNA recently completed annual review of our proposed fee schedule and value-based payments for SFY26 with the Iowa Department of Health and Human Services (HHS). You can read about the updates to the fee schedule and value-based provider incentive payments in our latest provider bulletin.

The next issue of MCNA’s provider newsletter, Dental Details, is now available for download. In this issue:

• ADA Resources to Reduce Claims Denials and Missed Appointments

• The Importance of Continuing Education for Dentists

• ADA Guide to Extractions Added to MCNA Provider Resources

• Encourage Summer Dental Appointments

• Question of the Quarter

If you are not subscribed to receive important information from the team at MCNA via email, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

MCNA has added the American Dental Association (ADA) Guide to Extractions – Tooth and Remnants to our provider resources. This ADA resource is a helpful tool to provide guidance to your team when submitting claims for services to MCNA. The guide can be found in the News and Resources section of our website. Please read our provider bulletin for more information.

MCNA invites our network provider offices to join us for an online webinar training session that discusses avoidable denials. This informative webinar is being offered on the following dates and times:

April 8, 2025

• 10:00 - 11:30 a.m. and 2:00 - 3:30 p.m.

April 11, 2025

• 10:00 - 11:30 a.m. and 2:00 - 3:30 p.m.

Please visit our Provider Training Webinars page to RSVP for your chosen session time at least 24 hours in advance to ensure that you receive an invitation. For questions, please contact our Iowa Provider Relations team.