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Members2021-06-07T08:41:37+00:00
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Dental Benefits to Cover Your Needs

MCNA Dental is a Medicaid dental plan for the entire state of Iowa. All adults and children enrolled in Dental Wellness Plan (DWP) and DWP Kids can choose MCNA as their dental plan to take care of their oral health.

MCNA has a large network of General Dentists and Specialists across Iowa to make sure all of our members receive the high-quality dental care they need. DWP and DWP Kids dental coverage with MCNA includes great benefits, such as:

…and more preventive, diagnostic, and therapeutic benefits to ensure healthy teeth and a beautiful smile!

You can learn more about your dental coverage with MCNA Dental by downloading your Member Handbook.

Enjoy a gift card from us!

MCNA rewards our Dental Wellness Plan members who take care of their oral health!

Parents or guardians of our Dental Wellness Plan Kids members can earn a $20 Amazon.com Gift Card* per child! To earn this reward, the child must see the dentist for an initial dental exam when they join our plan and go back for a follow-up dental checkup within 8 months.

Adult members in Dental Wellness Plan can earn a $10 Amazon.com Gift Card* when they complete an initial dental exam. To learn more, call MCNA toll-free at 1-855-247-6262.

* Restrictions apply.

Join MCNA Now

Enjoy a gift card from us!

MCNA rewards our Dental Wellness Plan members who take care of their oral health!

Parents or guardians of our Dental Wellness Plan Kids members can earn a $20 Amazon.com Gift Card* per child! To earn this reward, the child must see the dentist for an initial dental exam when they join our plan and go back for a follow-up dental checkup within 8 months.

Adult members in Dental Wellness Plan can earn a $10 Amazon.com Gift Card* when they complete an initial dental exam. To learn more, call MCNA toll-free at 1-855-247-6262.

* Restrictions apply.

Join MCNA Now

Even More to Smile About!

We offer extra benefits to our Dental Wellness Plan Kids members to promote good oral health. Children can get these FREE benefits in addition to the standard dental benefits and $20 Amazon.com Gift Card!

Become a Member of MCNA Dental

If you live in Iowa, you or your children may qualify for Medicaid dental care! To join, call Iowa Medicaid Enterprise. Tell them you choose MCNA Dental for your dental services. You will automatically have access to great dental care and be eligible for value-added services such as an Amazon.com Gift Card.

You can reach the Iowa Medicaid Enterprise Member Services call center at 1-800-338-8366. You may also call locally in the Des Moines area at 1-515-256-4606. To reach Iowa Medicaid Enterprise Member Services via email, send a message to IMEmemberservices@dhs.state.ia.us.

Please call our dedicated Iowa Member Hotline at 1-855-247-6262 if you have any questions.

Member Resources and Documents

Frequently Asked Questions

Who is MCNA?2021-04-28T09:57:57+00:00

MCNA is the largest dental insurer in the nation for state-sponsored Medicaid and CHIP programs. We have been in business for nearly 30 years, and over 5 million members trust their smiles to MCNA. We are proud to provide the dental benefits for children and adults in the Dental Wellness Plan, an Iowa Medicaid Program.

We have a network of general dentists and specialists across Iowa to provide you with high quality dental care and services. We look forward to helping you achieve good oral health for life!

What is the Dental Wellness Plan of Iowa?2021-04-28T09:59:18+00:00

The Dental Wellness Plan (DWP) is for people enrolled in the Iowa Medicaid Program. The DWP works with dental carriers to provide dental coverage for adult Iowa Medicaid enrollees ages 19 and older. Starting July 1, 2021, children ages 0 to 19 enrolled in Iowa Medicaid will get dental coverage through DWP Kids.

DWP has a contract with MCNA Dental to provide high quality dental care and services to enrollees in Iowa Medicaid. As a DWP member, you can choose MCNA Dental to be your dental plan. You will have access to our member services and our network of dentists across the state to take care of your oral health needs.

How do I become a member with MCNA?2021-04-28T10:01:01+00:00

Becoming a member of MCNA gets you access to great dental care and additional value-added services such as an Amazon.com Gift Card. You can learn more about how to join in the Become a Member of MCNA Dental section.

What are my dental benefits with MCNA?2021-04-28T10:02:58+00:00

We offer dental benefits to cover most everyone’s dental needs. Adults and children enrolled in Dental Wellness Plan and DWP Kids who choose MCNA Dental as their dental plan can receive:

  • Preventive and diagnostic benefits, including dental cleanings, exams, x-rays, fluoride, sealants, and more.
  • Therapeutic benefits to treat cavities, gum or tooth pain, or other dental problems including fillings, extractions, root canals, dental emergencies, and more.

You can find more information about your dental benefits with MCNA in your Member Handbook.

Does MCNA offer any extra benefits?2021-04-28T10:11:26+00:00

Yes! You can read more about our Amazon.com Gift Card offer and other Value-Added Services we offer our members.

How much do I have to pay for dental services?2021-04-28T10:11:59+00:00

Members in the Medicaid program do not have to pay for covered dental services.

What is a prior authorization?2021-06-17T15:34:30+00:00

Some dental services must be approved by MCNA before the dentist can give them to you. Your Primary Care Dentist or a dental specialist must submit a prior authorization request to MCNA for these services to get approval. If MCNA does not approve these services we will send you and your dentist a letter. You may have to pay for these services if your dentist gives them to you without approval from MCNA. Please refer to your Member Handbook to find out more about prior authorizations.

If you have an approved prior authorization from another dentist before being enrolled with the Dental Wellness Plan, MCNA will honor that prior authorization for up to 90 days.

How do I get my Member Handbook?2021-03-10T11:20:39+00:00

You will get your Member Handbook in the mail when you join MCNA Dental. You can download your Member Handbook in English and Spanish. To download your Member Handbook, click the links in the Member Resources and Documents section.

If you need another hard copy of your Member Handbook, call the MCNA Dental Member Hotline at 1-855-247-6262. We will send it to you free of charge. You can also call our Member Hotline to request a different version of your Member Handbook.

Can I get my member materials in another language or format?2021-03-10T11:21:10+00:00

Yes! Materials you receive are available in English and Spanish. Braille and large-print versions are also available for visually impaired members. Call our Member Hotline at 1-855-247-6262 for more information.

How do I replace a lost or stolen member ID card?2021-03-10T11:21:23+00:00

If you lose your member ID card, please call our Member Hotline at 1-855-247-6262 to ask for a new one.

What should I do if I have a grievance or appeal?2021-04-28T10:16:56+00:00

We want to help. If you have a grievance or appeal, please contact our Member Hotline at 1-855-247-6262.

How do I report Waste, Abuse, or Fraud?2021-04-28T10:16:37+00:00

Call the Iowa Medicaid Enterprise (IME) toll-free at 1-800-831-1349 or MCNA Dental’s Fraud Hotline at 1-855-392-6262. You may also complete a Medicaid Fraud and Abuse Complaint Form, which is available online at oig.ssa.gov. Click “Report Fraud, Waste, or Abuse” and then choose “Submit a Report.”

You can find more information about Fraud, Waste, and Abuse in your Member Handbook.

Where can I learn more about good oral health?2021-04-28T10:16:24+00:00

You can learn more about good oral health online at MCNA’s Kids Zone. We offer colorful children’s activities to help you learn in a fun way.

You can also follow MCNA on Facebook, Twitter, and YouTube for frequent oral health education tips and information.

Where can I learn more about the Dental Wellness Plan and DWP Kids?2021-04-28T10:15:29+00:00

The Iowa Department of Human Services (DHS) has a Call Center that you can contact for more information. Please call 1-855-889-7985 if you are new to Iowa Medicaid and have questions.

We also encourage you to visit the DHS website and explore their full list of frequently asked questions. You will find information about the DWP Kids transition, your annual choice period, benefits and services, and more!

Latest Member News

Say Cheese with the MCNA Dental Smile Tour!

MCNA Dental is hitting the road with the Smile Tour! With stops across Iowa, the Smile Tour will engage, interact, entertain, educate, and excite kids and their families about the importance of living a healthy lifestyle, especially oral health.

Stop by and visit us on our tour across Iowa! Follow the hashtag #SayCheeseIA to […]

MCNA’s Member Portal

MCNA’s Member Portal is a fast and easy way to check your dental claims history. We welcome you to sign up and create your Member Portal account today!

Create Account

Already have an account? Log in instead.

We also offer free mobile apps on the Apple App Store and Google Play.

MCNA’s Member Portal

MCNA’s Member Portal is a fast and easy way to check your dental claims history. We welcome you to sign up and create your Member Portal account today!

Create Account

Already have an account? Log in instead.

We also offer free mobile apps on the Apple App Store and Google Play.

Find a Dentist Near You

MCNA has a large network of general and specialty dentists throughout Iowa. You can choose a dentist from MCNA’s online Provider Directory. The directory is always current.

Locate a Dentist

Please call our Member Hotline at 1-855-247-6262 if you need help to find a dentist.

MCNA’s Kids Zone includes interactive dental games, quizzes, downloads, videos, and more!

Visit MCNA’s Kids Zone

Follow Us on the Web!

MCNA has profiles on Facebook, TwitterYouTube, and Instagram!
Stay connected with our latest news and events, oral health tips, videos, and more when you follow us.

Latest YouTube Videos

“The Smile Squad, Episode 1: ‘Plight of Plaque!'”

Plaque is back! He and his candy henchmen are causing trouble in Mouthtropolis. Watch MCNA’s Smile Squad take them down and save the day from disease and decay!

“Tooth Trivia”

Toby the Dental “X-Pert” joins his friends Emma and Zach to play Tooth Trivia and to learn some cool dental tips!

“Emma’s First Dental Visit”

Toby the Dental “X-Pert” explains what children can expect on their first visit to the dentist!

“Effects of Sugar”

Toby the Dental “X-Pert” researches cavities and effects sugar can have on your teeth. Watch for some tips to keep those cavities away!

“Because I Said So!”

Have you ever asked your mom or dad why you have to brush your teeth and they said “Because I Said So”?! Here are 5 really good reasons why it is important to brush your teeth!

Latest Tweets

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We Care About Your Smile and Are Here to Help You!

If you have any questions, please call our toll-free Iowa Member Hotline at:

1-855-247-6262

You can call Monday through Friday, 7 am to 7 pm (excluding national holidays). If you call after our regular business hours, you can leave a message on our secure voice mailbox. We will return your call the next business day.
MCNA has staff that speaks English and Spanish. We can also assist you in other languages.
For hearing impaired members, our TTY line is available at 1-800-735-2942.