MCNA is the largest dental insurer in the nation for state-sponsored Medicaid and CHIP programs. We have been in business for nearly 30 years, and over 5 million members trust their smiles to MCNA. We are proud to provide the dental benefits for children and adults in the Dental Wellness Plan, an Iowa Medicaid Program.

We have a network of general dentists and specialists across Iowa to provide you with high quality dental care and services. We look forward to helping you achieve good oral health for life!

The Dental Wellness Plan (DWP) is for people enrolled in the Iowa Medicaid Program. The DWP works with dental carriers to provide dental coverage for adult Iowa Medicaid enrollees ages 19 and older. Starting July 1, 2021, children ages 0 to 19 enrolled in Iowa Medicaid will get dental coverage through DWP Kids.

DWP has a contract with MCNA Dental to provide high quality dental care and services to enrollees in Iowa Medicaid. As a DWP member, you can choose MCNA Dental to be your dental plan. You will have access to our member services and our network of dentists across the state to take care of your oral health needs.

Becoming a member of MCNA gets you access to great dental care and additional value-added services such as an Amazon.com Gift Card. You can learn more about how to join in the Become a Member of MCNA Dental section.

We offer dental benefits to cover most everyone’s dental needs. Adults and children enrolled in Dental Wellness Plan and DWP Kids who choose MCNA Dental as their dental plan can receive:

• Preventive and diagnostic benefits, including dental cleanings, exams, x-rays, fluoride, sealants, and more.
• Therapeutic benefits to treat cavities, gum or tooth pain, or other dental problems including fillings, extractions, root canals, dental emergencies, and more.

You can find more information about your dental benefits with MCNA in your Member Handbook.

Yes! You can read more about our Amazon.com Gift Card offer and other Value-Added Services we offer our members.

Members in the Medicaid program do not have to pay for covered dental services.

Some dental services must be approved by MCNA before the dentist can give them to you. Your Primary Care Dentist or a dental specialist must submit a prior authorization request to MCNA for these services to get approval. If MCNA does not approve these services we will send you and your dentist a letter. You may have to pay for these services if your dentist gives them to you without approval from MCNA. Please refer to your Member Handbook to find out more about prior authorizations.

If you have an approved prior authorization from another dentist before being enrolled with the Dental Wellness Plan, MCNA will honor that prior authorization for up to 90 days.

You will get your Member Handbook in the mail when you join MCNA Dental. You can download your Member Handbook in English and Spanish. To download your Member Handbook, click the links in the Member Resources and Documents section.

If you need another hard copy of your Member Handbook, call the MCNA Dental Member Hotline at 1-855-247-6262. We will send it to you free of charge. You can also call our Member Hotline to request a different version of your Member Handbook.

Yes! Materials you receive are available in English and Spanish. Braille and large-print versions are also available for visually impaired members. Call our Member Hotline at 1-855-247-6262 for more information.

If you lose your member ID card, please call our Member Hotline at 1-855-247-6262 to ask for a new one.

We want to help. If you have a grievance or appeal, please contact our Member Hotline at 1-855-247-6262.

Call the Iowa Medicaid Enterprise (IME) toll-free at 1-800-831-1349 or MCNA Dental’s Fraud Hotline at 1-855-392-6262. You may also complete a Medicaid Fraud and Abuse Complaint Form, which is available online at oig.ssa.gov. Click “Report Fraud, Waste, or Abuse” and then choose “Submit a Report.”

You can find more information about Fraud, Waste, and Abuse in your Member Handbook.

You can learn more about good oral health online at MCNA’s Kids Zone. We offer colorful children’s activities to help you learn in a fun way.

You can also follow MCNA on Facebook, Twitter, and YouTube for frequent oral health education tips and information.

The Iowa Department of Human Services (DHS) has a Call Center that you can contact for more information. Please call 1-855-889-7985 if you are new to Iowa Medicaid and have questions.

We also encourage you to visit the DHS website and explore their full list of frequently asked questions. You will find information about the DWP Kids transition, your annual choice period, benefits and services, and more!